Frågor & Svar

We accept all major credit cards (Visa, Mastercard, Klarna, Maestro).

We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. After 12 hours, changes cannot be made. If you’d still like to cancel, you can return the order for a full refund once it arrives.

Orders are processed Monday–Friday (excluding holidays). Processing time: 1–3 business days. Orders are shipped the next business day after processing.

Yes, we ship worldwide 🌍.

All orders are shipped from our warehouse in Hong Kong.

Standard delivery usually takes 2–4 weeks, depending on your location. Please allow extra time during holidays or busy sales seasons.

If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.

Please email us at Contact
with your order number and reason for return. We’ll provide instructions for sending the item back.

We’re so sorry this happened! Please contact us at Contact
with:

Your order number

Photos of the item(s) received
We’ll resolve the issue as quickly as possible.

Refunds are issued to your original payment method. Credit/debit card refunds typically take 7–10 business days after we receive your return or approve your cancellation. If you haven’t seen the refund yet, please check with your bank or card provider, as posting times can vary.