Terms of Service

Terms of Service

1. Overview

Welcome to Tingora. The terms “we”, “us”, and “our” refer to Tingora AB. These Terms of Service (“Terms”) govern your access to and use of our website, online store, and all related services, tools, features, and content (collectively, the “Services”).

These Terms apply only to consumers located within the European Union (EU) and the European Economic Area (EEA).

By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy [LINK]. If you do not agree, you may not use the Services.

This website and store are powered by Shopify, which enables us to provide the Services to you.

2. Eligibility and Account Requirements

By using the Services, you confirm that you have reached the age of majority in your country of residence, or that you have provided consent for any minor dependents to use the Services under your supervision.

To use certain features, you may be required to provide information such as your name, email address, billing information, and shipping details. You agree that all information you provide is accurate, complete, and current.

You are responsible for safeguarding your account credentials and for all activity conducted under your account.

3. Product Information

We make reasonable efforts to display products as accurately as possible. However, colors, dimensions, or materials may appear differently depending on your device and screen settings.

Product descriptions, availability, and pricing may change at any time without notice. We reserve the right to discontinue products or limit quantities sold to any customer.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason. An order is considered accepted when you receive an order confirmation.

If we are unable to accept your order, any payment received will be refunded.

Once an order has been accepted, cancellation or modification may not always be possible. Please contact us as soon as possible if you need assistance.

All purchases are subject to our Return & Refund Policy [LINK].

Purchases are intended for personal use only and not for resale unless expressly agreed in writing.

5. Pricing, Taxes, and Billing

Prices may change without notice. The price shown at checkout is the price applicable at the time of your order and will appear in your order confirmation.

All prices include applicable VAT unless otherwise clearly stated at checkout. Shipping costs are shown separately before you complete your purchase.

You agree to provide complete and accurate billing and payment information and represent that you are authorized to use the payment method provided.

You are responsible for all charges incurred in connection with your order, including shipping fees and applicable taxes.

6. Shipping and Delivery

Delivery times shown on the website are estimates and cannot be guaranteed. Delays may occur due to carrier issues or events outside our reasonable control.

In accordance with EU consumer law, Tingora AB remains responsible for the goods until they are delivered to you.

Full details regarding delivery timeframes, shipping fees, and delivery issues are set out in our Shipping Policy [LINK].

7. Right of Withdrawal and Returns

Your right of withdrawal, return conditions, and refund procedures are governed by our Return & Refund Policy [LINK], which forms an integral part of these Terms.

Nothing in these Terms limits your statutory rights under applicable consumer protection law.

8. Intellectual Property Rights

All content within the Services, including text, graphics, images, logos, trademarks, videos, and design, is owned by Tingora AB or its licensors and is protected by applicable intellectual property laws.

You may use the Services only for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, or exploit any content without our prior written consent.

“Tingora” and associated logos are trademarks of Tingora AB. Shopify’s trademarks are the property of Shopify Inc.

9. Product Use and Safety

You agree to use all products purchased from Tingora in accordance with provided instructions and for their intended purpose.

We are not responsible for damage caused by improper, unsafe, or unintended use of products.

10. Optional Tools and Third-Party Services

We may provide access to third-party tools or services that we do not control. Such tools are provided “as is” without warranties.

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of such websites.

11. Relationship to Shopify

The Services are hosted and powered by Shopify. All purchases and transactions are made directly between you and Tingora AB.

You agree that Shopify is not responsible for your interactions with Tingora and release Shopify from claims arising from your use of the Services.

12. Privacy

Your submission of personal data is governed by our Privacy Policy [LINK].

Because the Services operate on Shopify, Shopify may process certain personal data in accordance with its own privacy practices.

13. Feedback and User Submissions

Any reviews, comments, suggestions, or other submissions you provide grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and publish such content.

You confirm that you own or have the right to submit the content and that it does not violate any third-party rights.

14. Errors, Inaccuracies, and Omissions

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if any information on the Services is inaccurate, including after an order has been submitted.

15. Prohibited Uses

You may not use the Services:

For unlawful purposes

To violate applicable laws or regulations

To infringe intellectual property rights

To harass, abuse, or harm others

To submit false or misleading information

To upload malicious code

To scrape, crawl, or harvest data

To interfere with security features

Violation may result in suspension or termination of access.

16. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, supply chain disruptions, or transportation interruptions.

17. Warranty Disclaimer

The Services and products are provided “as is” and “as available”, to the extent permitted by applicable law.

Nothing in these Terms limits or excludes your mandatory rights under EU or national consumer protection laws, including statutory warranty and complaint rights.

18. Limitation of Liability

To the fullest extent permitted by law, Tingora AB is not liable for indirect or consequential damages, including loss of profits or data.

Nothing in these Terms limits liability where such limitation is not permitted under applicable consumer law.

19. Indemnification

You agree to indemnify and hold harmless Tingora AB and its partners from claims arising from your breach of these Terms or misuse of the Services, to the extent permitted by law.

20. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

21. Entire Agreement

These Terms, together with referenced policies, constitute the entire agreement between you and Tingora AB regarding the Services.

22. Assignment

You may not assign your rights or obligations under these Terms. We may assign our rights and obligations at any time.

23. Governing Law and Disputes

These Terms are governed by the laws of Sweden. Any disputes shall be resolved by Swedish courts, unless mandatory consumer law provides otherwise.

24. Changes to the Terms

We may update these Terms from time to time. Changes take effect when published on our website. Continued use of the Services constitutes acceptance of the updated Terms.

25. Contact Information

For questions regarding these Terms, contact: info@tingora.com

Tingora AB