FAQ

How can I contact Tingora?

You can contact us at info@tingora.com. Our customer service team will be happy to assist you with questions about your order, delivery, returns, or anything else related to Tingora.

Do you ship worldwide?

We currently deliver to destinations available at checkout within the European Union (EU), European Economic Area (EEA), and the United Kingdom (UK).

If your country is available as a delivery destination at checkout, we currently ship there.

Where do you ship from?

All Tingora orders are currently shipped from Sweden.

Can I change or cancel my order?

If you would like to change or cancel your order, please contact us at info@tingora.com as soon as possible.

We process orders quickly and cannot guarantee that an order can be changed once processing or shipping has begun.

If your order has already been dispatched, you may still have the right to return it after delivery in accordance with our Return & Refund Policy and applicable consumer law.

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your country.

Only payment methods shown during checkout are currently available for your order.

When will my order be processed?

Orders are generally processed Monday to Friday, excluding public holidays, within 1–3 business days.

Processing times may occasionally be longer during periods of unusually high demand, sales, or public holidays.

How long will it take to receive my order?

Estimated delivery times depend on your destination and the shipping method available for your order.

The estimated delivery time applicable to your order will be displayed during checkout where available.

You will receive shipping and tracking information once your order has been dispatched, where tracking is available.

What if I do not receive my order?

If your order has not arrived within the estimated or agreed delivery period, please contact us at info@tingora.com.

We will investigate the shipment and help resolve the issue.

Your statutory rights relating to delayed or failed delivery are not affected.

Will I be charged customs duties or taxes?

EU deliveries: Orders shipped from Sweden to destinations within the EU are normally not subject to customs duties at delivery.

EEA and UK deliveries: Import VAT, customs duties, or handling charges may apply depending on the destination and applicable local rules.

Any charges imposed by customs authorities or local carriers will be handled in accordance with the information provided during checkout and applicable law.

How do I return an item?

Please contact us at info@tingora.com for return instructions or use our available online withdrawal function if you are exercising your statutory right of withdrawal.

Returns must be sent to the return address provided by Tingora AB.

For complete information regarding returns, withdrawal rights, and return shipping costs, please see our Return & Refund Policy.

What if the item I received is defective, incorrect, or damaged?

Please contact us at info@tingora.com if your order arrives damaged, defective, incorrect, incomplete, or otherwise does not correspond with your order.

Please include your order number and a description of the issue. Photos or other documentation may also help us investigate the matter more quickly where relevant.

Requesting documentation does not limit your statutory consumer rights.

We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.

When will I receive my refund?

Refunds are normally made to the same payment method used for the original transaction, unless otherwise agreed.

Where you exercise a statutory right of withdrawal, refunds will be made within the time limits required by applicable consumer law.

For EU/EEA customers, Tingora may in circumstances permitted by law withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back.

After Tingora has issued the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.