Return and Refund Policy

Return & Refund Policy

1. Right of Withdrawal (EU/EEA Customers)

If you are located within the EU/EEA, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive.

The withdrawal period begins on the day you receive your order.

Conditions for exercising the right of withdrawal:

  • The product must be returned in substantially unchanged condition.

  • The item should be returned in its original packaging whenever possible.

  • You are responsible for the return shipping cost unless otherwise agreed.

  • You must notify us before sending the item back.

To exercise your right of withdrawal, contact us at:
Contact

2. Returns (All Countries)

We accept returns of eligible products within the applicable withdrawal or return period.

General return requirements:

  • The item must be unused and undamaged.

  • Packaging and accessories must be included.

  • You must provide proof of purchase (order number or receipt).

  • Some products may need to be returned directly to the supplier (dropshipping items). Instructions will be provided by customer service.

3. Non-Returnable or Non-Refundable Items

The following items cannot be returned or refunded:

  • Products with broken hygiene seals (e.g., in-ear headphones, certain beauty items).

  • Digital products/services that have begun upon your consent.

  • Custom-made or personalized items.

  • Gift cards.

For customers outside the EU, local consumer protection laws may apply and may limit or expand return rights.

4. Returns for Customers Outside the EU

Customers outside the EU do not automatically have a statutory right of withdrawal.
However, we still offer returns under the following conditions:

  • Returns must be initiated within 14 days of delivery.

  • The customer is responsible for return shipping costs.

  • Any customs duties, taxes or import fees are non-refundable.

  • The return must first be approved by customer service.

5. Damaged, Defective, or Incorrect Items (Worldwide)

If your product arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of receiving the item.

  2. Provide photos or videos showing the issue.

  3. We will offer one of the following, depending on the situation:

    • Replacement

    • Repair (where applicable)

    • Refund

    • Partial refund

We cover return shipping for approved complaints.

Warranty

  • Sweden: 3-year statutory complaint rights (Konsumentköplagen).

  • EU: Minimum 2-year statutory complaint rights.

  • Non-EU countries: Warranty terms may vary depending on local regulations.

6. Refunds

Refunds are issued once the returned item is received and approved.

Refund processing times:

  • Sweden/EU: 5–15 business days

  • International: May vary depending on payment provider and local banks

Refunds are issued to the same payment method used at checkout.

Refund deductions:

Certain fees may be deducted from your refund:

  • Return shipping costs

  • Customs and import fees (for non-EU orders)

  • Handling fee for unclaimed packages (if applicable)

7. How to Return an Item

  1. Contact customer service at Contact before sending anything back.

  2. You will receive return instructions and a return address.

  3. Pack the item securely to avoid damage during transport.

  4. Send the package with a trackable shipping service (recommended).

  5. Keep your postage receipt until your refund is processed.

8. Unclaimed Packages

Packages that are not collected and are returned to us or the supplier are treated as a return.
A handling fee may be deducted from your refund according to the amounts specified in our Terms & Conditions.

9. Contact Information

Tingora AB
Corporate ID: 559540-9466
Email: Contact us – Tingora
Website: www.tingora.com